Return Policy
Please read our Return Policy details below.
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Our official policy regarding book returns, eligibility conditions, and processing steps.
1. Return Policy Overview
At BookGurus, we want you to be fully satisfied with your purchase. If a book does not meet your expectations, we are here to help. Our return policy is designed to be simple, fair, and transparent for readers across the United States.
We offer a 30-day satisfaction guarantee for most physical books in our inventory.
2. Eligibility & Conditions
To qualify for a refund, return items must meet the following criteria:
- Items must be returned within 30 days of the carrier-confirmed delivery date.
- Books must be in their original, unused condition (unread, clean, with no spine creases, bent pages, marks, or writing).
- Shrink-wrapped book sets, software, or items containing access codes must remain unopened and sealed.
3. Non-Returnable Items
Certain items are ineligible for return or refund. These include:
- Digital content (eBooks, digital audiobooks, or online learning portal access codes once revealed/activated).
- Gift cards and promotional vouchers.
- Clearance, warehouse outlet, or marked "Final Sale" items.
4. How to Initiate a Return
Please follow these steps to initiate your return:
- Contact our customer support team at info@bookgurus.com with your order number, contact details, and the list of titles you wish to return.
- Our team will verify the eligibility of your order and provide you with a Return Merchandise Authorization (RMA) number.
- Securely pack the items in a sturdy cardboard box (ideally the original shipping container) with sufficient padding to prevent damage during transit. Write the RMA number clearly on the outside of the box.
5. Return Shipping Costs
Except in cases where BookGurus is at fault (e.g., we shipped the incorrect book, or the book arrived damaged), return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service, such as USPS Media Mail, to guarantee delivery tracking.
If you receive an incorrect or damaged item, please notify us within 14 days of delivery. In these circumstances, we will email you a prepaid shipping label to cover return transit costs.
6. Refunds & Processing
Once your package is received at our fulfillment center, please allow 3 to 5 business days for our team to inspect the condition of the returned books.
Upon approval, a refund will be issued to your original payment method. Depending on your financial institution, the refund may take an additional 5 to 7 business days to appear on your bank statement.
Please note that original shipping charges (if any) are non-refundable.
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